ConnectWise Manage

It’s human nature to take the path of least resistance and focus on simple versus difficult tasks. Our help desk automation and workflow functionality is designed to streamline support operations by keeping your help desk responsive and productive no matter how challenging the issue is.

Book a demo with one of our experts to get a personal walkthrough:

• Multi-channel ticketing
• Intelligent dispatching
• Time entry management

You’ve got your services billing under control, but what about billing for your clients’ cloud services? Cloud billing helps you easily manage, monitor, and bill for other public cloud services such as Microsoft 365® and Cisco Cloud Solutions®.

Our sales and marketing features put you in control of generating leads, so you can build a stronger, more predictable pipeline, and improve communication with prospects to ensure high conversion rates.

Book a demo with one of our experts to get a personal walkthrough:

• Automate billing for subscriptions & usage
• Track license counts & usage information
• Address service outages proactively, add products & standardize client systems
• Prorate accounts that come online mid-billing cycle
• Audit when license counts increase or new SKUs are added
• Manage access points, users, groups, mailboxes & more

Supplier operations can be hit and miss, making the procurement process far more challenging. The procurement feature optimizes your internal purchasing and receiving workflows to keep your operations department and customers in the know.

Book a demo with one of our experts to get a personal walkthrough:

• Advanced ship sets
• Special orders & drop shipments
• Renewals & asset management
• Simplify inventory management
• Optimize online ordering
• Warehouse management
• Serial number tracking
• Minimum stock levels

Time tracking and billing is designed to reduce revenue loss and client skepticism. It simplifies the task of tracking your team’s billable hours by the minute—by client, project, and tasks, including detailed notes to avoid client audits.

Book a demo with one of our experts to get a personal walkthrough:

• Meet SLA commitments
• No-hassle approvals
• Maximum utilization
• Better, clearer invoices

Don’t miss a beat. Project management gives you what your team needs to track the progress of multi-faceted projects and project milestones, so you can deliver what you promise to your clients on time and on budget.

Book a demo with one of our experts to get a personal walkthrough:

• Post-sell smart transition
• Management-level visibility
• Customizable work plans
• Efficient dispatching
• Project templates
• Project billing

Knowledge and visibility are key components of a successful IT service provider. Leverage the ConnectWise Manage Reporting engine to make data-driven decisions with insights and metrics across all areas of your business. ConnectWise Manage centralizes your data in one place, with customizable, up-to-the-minute metrics to benefit every department. Every employee can now speak the same language and have access to the same information about the status of service calls, projects, sales opportunities, marketing activities, finance matters, and more.

Book a demo with one of our experts to get a personal walkthrough:

• Get full service visibility
• Timely & effective project management
• Up-to-date inventory & asset management