Kindell Consulting

Kindell Consulting AB

Read the full success story below

Executive summary

The Swedish one-person company Kindell Consulting AB is a managed service provider (MSP) located in Stockholm, Sweden. Kindell is providing IT services in the SMB segment with a focus on IT support, infrastructure management, and IT security. Only a few months after founding the company back in 2015, owner Eric Kindell began exploring the possibility of transitioning from a reactive break/fix model to the more proactive managed services model. Discover how Kindell utilizes the remote monitoring & management (RMM) software ConnectWise Automate® and the professional services automation (PSA) software ConnectWise Manage® to streamline its operations and take on a more proactive approach to prevent problems from recurring. Download the full case study to learn how Kindell matured from a reactive break and fix business to a proactive MSP with ConnectWise.

Challenge

Kindell Consulting wanted to transition from reactive break-fix services to proactive managed services – in order to deliver greater value for its customers. But the company’s tools lacked the necessary functionality and
automation capabilities to make the switch.

Solution

Innosoft advised Kindell Consulting
in the adoption of ConnectWise
Automate® and ConnectWise
Manage® – allowing the company to
streamline its processes, automate
routine tasks, and integrate with
important third-party integrations.

Results

With these shifts, Kindell has successfully transitioned from the break/fix model to a more sustainable and profitable MSP. With increased productivity, faster service delivery, and higher customer satisfaction as a result.

ConnectWise Automate

Proactively monitor, manage, and support client networks with a powerful Remote Monitoring & Management (RMM) software.

Asset discovery
Endpoint Management
Patch Management

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ConnectWise PSA

Professional Service Automation (PSA) Software designed to run your as-a-service business and help you with sales, collaboration, and communication.

Ticketing
Help Desk
Sales & Marketing

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ScreenConnect

Fast, flexible, and secure Remote Access Software for MSPs. Remotely access and support any device, anywhere, anytime

Ease of setup
Granular permissions
Customization

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Iteam

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Plus verkot was looking for a new solution to replace several IT management tools – in order to automate as much as possible – when they discovered the ConnectWise suite. Today, the team is able to manage more customers with fewer employees and saves several workdays per month.

GP Digital

22.03.22

Discover how GP Digital, the Norweigan MSP, shifted from disjointed tools and manual day-to-day back-end processes to efficient automation with ConnectWise. With more time savings, decreased costs, and increased revenue as a result! GP Digital never misses out on billable hours again.

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